Better customer
Products & services
Innovation, a strong value within the corporate culture
Innovation is clearly part of Iris' DNA: it is one of the 5 main behaviors expected of our employees (Owner, Innovator, Entrepreneur, Partner, Customer-centric, Leader). It can be found in each of our job descriptions, clearly stated at each level of responsibility.
In a world that is constantly changing, innovation is vital to staying relevant in the marketplace.
Innovation should enable us to create value by offering our customers more relevant services, ahead of our competitors.
Innovation and continuous improvement are also seen as a great way to bring Betterness to our employees: by automating repetitive tasks, we improve the well-being of our employees at work, and enable them to save time and focus on tasks that add value for our customers.
Innovation, internal organization
To support this culture of innovation, Iris created PRINS (PRojects, INnovation & Strategy) in 2018 to provide the right tools and guidance towards the future. The service reports directly to the CEO.
The selection of innovation projects is always based on the value they bring to each of the 4 pillars of Betterness: Better People, Better Customer, Better Organization, Better Society.
PRINS has created a methodological framework for innovation and project oversight and actively supports the rest of the company in applying this methodology.
The methodology, which is based on Agile and Lean principles, is used in the context of continuous improvement as well as larger cross-cutting projects.
Innovation, concrete results
Customer satisfaction survey
We conducted our last satisfaction survey in 2021 during the first quarter.
In the context of BETTERNESS, some new key questions were added. One of these questions was to know if we help reduce the client's workload by offering them Betterness.
On a scale of 1 to 4, our score is 3,29 which largely confirms our strategy! Corresponding to a satisfaction rate of 82%.
Commit to a better customer experience
An optimal customer experience, flexible service and good communication are essential for building long-term relationships with customers. The positive results of the satisfaction survey conducted in May 2021 are proof of this.
Customer testimonials
Chirec
LloydsPharma
Apleona
Proximus
S.A.B.C.A
FLUXYS
Social partners
Iris is a member of The SHIFT, a Belgian network in the field of CSR. This organization has more than 300 members: small and large companies, NGOs and public institutions. Its mission is to inform, help and bring together its members to move towards a sustainable economy and community.
Social partners
Since 2017, Iris has been a founding member of Talent2Connect and participates as an employer in this innovative digital platform that helps talented employees find an employer perfectly suited to their needs, and vice versa.
Several employers from the public, private and social sectors are banding together to address this complex challenge. This collective approach makes it easier to understand the professional aspirations of talented employees, help them define their competencies, and, where necessary, provide customized training that helps them achieve their professional goals, courtesy of private and social institutions.
Low-educated young people, persons with limited mobility, persons of a certain age, migrants, persons wishing to do volunteer work, etc., who have one or more talents, can register on the website and thus enlist the help of Talent2Connect.
